Privacy Policy

Cherry Soda Ltd is responsible for protecting your data and privacy. We are 100% committed to doing so.

This privacy policy sets out how Cherry Soda Ltd. uses and protects any information that you give us when you use this website. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Cherry Soda Ecosse Ltd. may change this policy from time to time by updating this page. You should check this page from periodically to ensure that you are happy with any changes. If you have any questions regarding our privacy policy then please email us: customercare@cherrysodajewellery.co.uk 

What information we collect:
If you create an account on our website, or order something from us, we will collect the following information:

Your Full Name 
Email Address
Your Billing Address
Your Delivery Address
Payment Details

What we do with the information we gather

We only collect this information in order to complete your order, deliver your products, and to notify you about important functionality changes.

We require your email so that we can send you (via email) your order confirmation and information about the status of your order and when it will be delivered.

Please note: we will NEVER use your details to send any promotional emails or letters about our products or services. We will only use your details to complete your orders. 

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Online Payments

The payment information you enter at checkout (card number, CVV code), will never be stored.

Even when we are refunding your unwanted/unsuitable online orders, we NEVER have full access to your payment information. The card number used for the transaction will only show the last 4 digits of your card number, or your PayPal email address, so that we can refund you!

No payment details will ever be stored.

Customer Service

If, for any reason, you get in touch with our customer service team, we will keep your email trail so that we can refer back to it if we need to. It also helps with staff training so that we can provide the best possible customer service.

Email Marketing

We use email marketing tool Mailchimp to send promotional emails regarding our products and services. You will only be contacted if you have joined our mailing list and you have chosen to opt in by signing up for our mailing list in store. Your information will always be protected and kept private.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • All email messages and email newsletters will contain information on how you can unsubscribe; or
  • Send an email to our customer services department customercare@cherrysodajewellery.co.uk
  • writing “unsubscribe” in the subject heading; or
  • Call our customer services division – see the “Contact Us” (contact us page) section; or
  • Write to us at: Cherry Soda Limited, 15 Skye Square, Ayr Central Shopping Centre, Ayr, KA7 1TP. In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. Cherry Soda is a registered data controller under the Data Protection Act 1998 (the “Act”), We comply with the standards, procedures and requirements laid down in the Act to ensure that the personal information you give us is kept secure and processed fairly and lawfully.

Please note: if you have not joined our mailing list and you have ordered something online. We will NEVER use the email address you have registered your online order with, to send any promotional emails or letters about our products or services. We will only use your details to complete your orders.

We will not sell, distribute or lease your personal information to third parties.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Cherry Soda Jewellery 7 Taran Walk Ayr Central Shopping Centre Ayr, KA7 1TU.

If you believe that any information we are holding about you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Your rights

Your rights relating to your personal information, you have:

  • The right to be informed about how your personal information is being used.
  • The right to access the personal information we hold about you
  • The right to request the correction of inaccurate personal information we hold about you
  • The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
  • The right to stop direct marketing messages
  • The right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

We use site functionality cookies – these cookies allow you to navigate the site and use our features, such as “Add to Bag”.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

List of cookies we collect
The table below lists the cookies we collect and what information they store.

COOKIE name COOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You session ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.