Warranty and Product Care

So that you can enjoy your jewellery for a long time to come avoid contact with perfumes, lotions, potion and water so no glam bathing, jacuzzi bubbling or spin class...

Many factors influence the wear and tear of your gorgeous jewellery. These include sweat, perfume, hairspray, alcohol and medicine consumption, body imbalance, stress and air pollution amongst others. 

In order to care for your jewellery properly, please read this section! It gives you the all the information you need if anything happens to your jewellery as well as the dos and don’ts of cleaing, wearing and storing! 

 

Katie Loxton

To keep your Katie Loxton scarves looking just as bright and colourful as when you got them, please HAND WASH ONLY! Popping them in the machine may be too hard for the gentle colours and beautiful sentiments. Don’t worry; you are able to take those pesky creases out with the iron! 

Keep a hold of your receipt, as long as it’s a manufacturing fault and not customer misuse, we willing to exchange any faulty products within a year of purchase.

Pilgrim 

To keep your Pilgrim jewellery looking fabulous please follows these simple steps! Avoid wearing Pilgrim while sleeping, showering, cleaning, and gardening or doing sports. 

Avoid direct contact with perfume, make-up and other harmful chemicals. Crystals and leather products cannot withstand any form of chemical contact.

If your jewellery comes into contact with chlorine, perfume, hairspray or sweat, please clean it immediately.

Store your jewellery in a coold and dry place. Do not store in a bathroom as humidity can cause tarnishing.

Keep a hold of your receipt, as long as it’s a manufacturing fault and not customer misuse, we willing to exchange any faulty products within a year of purchase.

Swarovski

Swarovksi Fashion jewellery is a very delicate product; the metal is plated and each crystal is individually set. Please pay attention to the special care and advice given by Swarovski.

Store your jewellery in the original packaging or a soft pouch in order to avoid scratches. Polish frequently using a Swarovski polish cloth to maintain the finish of the product.

Remove jewellery before washing hands, swimming of apply body care products such as perfume, hairspray, soaps and lotions as this could hard the metals and reduce the lifetime of the plating.

Avoid contact with water and avoid hard contact, which could cause scratches, chips and other damage.

With watches, please refer to your operating manual.

The warranty only covers damage that is not caused by accident or inappropriate use, ordinary wear and tear, modification, attempted repair, negligence or by failure to follow Swarovski’s special product Care Advice above.

Watches are subject to the same warranty above as well as wear and tear of straps and batteries not being covered by warranty.

Original receipts for all products must be provided if a warranty claim is to be made.

Lola and Grace 

We accept returns on faulty products that are returned within 24 months of the original date of sale. General wear and tear is not covered by the lolaandgrace warranty policy.

The statutory warranty period for defects in materials or workmanship is two years from the time the goods are received. If there is such a defect in the goods delivered, you may demand the repair of the product. If the repair of the product is not possible you may at your opinion demand that the contract be revoked or - if the goods are still deliverable - that they be replaced with the same type of good without any defects.

Miss Dee

To keep your Miss Dee jewellery looking its best, please take into account the following care instructions;

Remove your jewellery before contact with water, moisture or during sport. Avoid contact with perfumes, lotions or sprays, which may cause the plating to fade. Use a dry cloth when cleaning your jewellery and avoid silver polish, soap or chemicals.

Store your Miss Dee Jewellery separately from other jewellery as contact with other types of metals may damage or discolour your jewellery.

Keep a hold of your receipt, as long as it’s a manufacturing fault and not customer misuse, we willing to exchange any faulty products within a year of purchase.

Edblad

Edblad jewellery is made from surgical stainless steel and is nickel safe according to the EU’s nickel directive.

The jewellery in brass, gold and rose gold has a base metal made from stainless steel.  The stones used in the designs are Cubic Zirconia. You will not need to polish your jewellery, as stainless steel is a highly durable metal that should never blacken.

Avoid exposing your jewellery to water, perfume, sweat and chemicals, as this will wear down the surface and can destroy the stones setting.

If you wish to clean your jewellery, do so with diluted washing up liquid and water but be gentle with the stones and don’t wash it too often.

Keep a hold of your receipt, as long as it’s a manufacturing fault and not customer misuse, we willing to exchange any faulty products within a year of purchase.

Sno of Sweden 

To maximize the life of your SNÖ of Sweden jewellery, please handle it with care.

It is important that it does not come into contact with water, soap, skincare products or solvents. As perfume contains alcohol, which may cause the product to oxidize, we recommend that you apply your perfume and allow it to dry before putting on your jewellery.  

Do not store SNÖ jewellery in a moist environment or near chemicals.

If the product has broken, is faulty or in any other way doesn't fulfill your expectations we recommend you to make a claim within the first year of having the item.

Keep a hold of your receipt, as long as it’s a manufacturing fault and not customer misuse, we are willing to exchange any faulty products within a year of purchase. 

Orli 

In the unfortunate event that your Orli item is faulty, please inform us immediately and we will be happy to arrange a replacement or refund within a year of purchase. 

Please note, avoid exposing your jewellery to water, perfume, sweat and chemicals, as this will wear down the surface and can destroy the stones setting. 

Disney Couture 

Keep your Disney Couture jewellery as magical as when you first got it by following these simple steps.

Do not get your jewellery wet. Moisture and jewellery don’t mix so avoid storing it in the bathroom. 

Nasty tangles damaged to accessories to use the packaging provided!

Disney Couture doesn’t like sprays. Whether it be hairspray or perfume, avoid direct contact with your jewellery.        

Avoid lotions and potions.

Avoid letting your costume fashion jewellery coming into contact with soap, face creams, or moisturizers.

If they do rinse clean and pat dry. Make sure they're fully dry before putting it away.       


Keep them clean! Clean your jewellery gently with cotton buds or a soft toothbrush with a little distilled water. Make sure it is properly dried so to look after the metal settings.

Coeur de Lion

The warranty shall apply with respect to material defects and defects in workmanship of your COEUR DE LION jewellery. The warranty does not extend to improper use, third-party repair, careless handling, wear and tear, wearing parts such as leather straps, misuse, or if the jewellery item is damaged by an accident, for example. Please observe the special care instructions for jewellery from COEUR DE LION. Disregarding the special care instructions leads to a loss of warranty

The warranty is two years from date of purchase and is only valid with receipt. Please retain your receipt and present it if you are making a warranty claim. A warranty claim will not be accepted without a receipt for Coeur de Lion or a partner retailer.

For instance, direct UV exposure from sunlight can cause fading, especially of coloured wood, and other (natural) materials. Additionally, all alloyed pieces, including gold plating, are sensitive to perfume, hairspray, all products containing propellant gas, and also to the skin’s natural protective acid layer, which varies from woman to woman. 

Accordingly we recommend removing jewellery before using cosmetics or perfume. Do not wear the jewellery in water, saunas, tanning beds or during sports. In order to avoid water damage, remove rings before washing your hands. To avoid bends in the nylon-coated steel wire, store your jewellery preferably in the COEUR DE LION box.

Calvin Klein

Stainless steel Calvin Klein jewellery can be polished to restore their original lustre. In order to guarantee its longevity, we nevertheless recommend that you handle it with great care and hitting surfaces to avoid accidental scratches.

Do not soak jewellery in water of expose to ionic cleaners. Use lukewarm water and a soft cloth. Once cleaned, store you jewellery in its original packaging.

Do not expose to perfume, hairsprays, soaps, sun cream and lotions as this could cause discolouration.

Keep a hold of your receipt, as long as it’s a manufacturing fault and not customer misuse, we willing to exchange any faulty products within a year of purchase. 

Michael Kors

Michael Kors jewellery is made of non-precious metals combined with various elements including semi-precious stones. Apply perfume and make-up prior to putting on your jewellery.

Clean each piece of jewellery with a soft cloth. Avoid contact with moisture and store your jewellery in a clean, dry place.

Each piece of Michael Kors jewellery has a warranty for a year with proof of purchase. Your original receipt MUST be provided if you wish to claim the warranty.

Joma Jewellery

To keep your Joma Jewellery looking fabulous please follows these simple steps! Avoid wearing Pilgrim while sleeping, showering, cleaning, and gardening or doing sports.

Avoid direct contact with perfume, make-up and other harmful chemicals. Crystals and leather products cannot withstand any form of chemical contact.

If your jewellery comes into contact with chlorine, perfume, hairspray or sweat, please clean it immediately.

Store your jewellery in a cold and dry place. Do not store in a bathroom as humidity can cause tarnishing.