While we thank you for your purchase and hope you love it, we understand there may be an occasion where you need to return it to us.
Items can be returned in their original and resalable condition within 28 days of receiving your order. Items can be exchanged in store with proof of purchase. Please note: Refunds cannot be in store.
Returns and refunds are accepted where;
1) We receive the returned item within 28 days of your receipt.
2) The returned item is unused, in its original packaging and in “as new” condition
3) You follow the returns procedure.
We will send you a full refund for any product properly returned by you in accordance with the terms of this returns policy excluding:
A) Original delivery charges
B) Returns delivery charges
Please note: Returns will be processed within 7 days from the date of receiving the return.
Unfortunately the following kinds of product cannot be returned:
A) Pierced products including earrings or body jewellery
B) Any personalized product including engraving
C) Items purchased online cannot be refunded in store.
HOW TO RETURN:
1. Complete the return form (Inside your parcel)
2. Pop it inside your parcel
3. On the front of your parcel, write:
Cherry Soda Jewellery
7 Taran Walk
Ayr Central Shopping Centre
Ayr, KA7 1TU
4. Take your parcel to your local Post Office and send it back with your chosen return service.
5. Ask for a certificate of postage from the Post Office if you’re not already given one.
*Please ensure the previous shipping label is covered.
You will be responsible for paying postage costs associated with returns under this policy. We will not be responsible for any items not reaching us.
If any of your items are faulty/poor quality, we will refund the return postage costs.